Return

Return & Replacement Policy

1. Damaged or Malfunctioning Products

• Returns or replacements are accepted only for unused products in cases of manufacturing defects or damages.
• Requests must be raised within 48 hours of delivery.
• FOXBOX will arrange a reverse pickup and share tracking details with the customer.
• Upon receipt and verification of the defective product, FOXBOX will dispatch the replacement within the specified timeline.

2. Wrong Product Received

• Returns or replacements are accepted only for unused products where an incorrect product has been delivered.
• Requests must be raised within 48 hours of delivery.
• Customers must provide photographic evidence of the incorrect item received.
• After verification, FOXBOX will arrange a reverse pickup and share tracking details with the customer.
• Once the incorrect product is received, FOXBOX will dispatch the correct replacement within the specified timeline.

3. Size-Related Issues

• If you ordered the wrong size, you may request an exchange within 48 hours of delivery.
• Once we approve your request, please ship the products back to our warehouse.
• You are responsible for all return shipping and re-dispatch costs.
• We strongly recommend checking the size chart before placing your order to avoid these issues.

4. Customer Preference / Change of Mind

• If you wish to return a product because you changed your mind, please submit a request within 48 hours of delivery.
• Once approved, you must ship the products back to our warehouse at your own expense.
• To process your refund, the product must be unused, unwashed and in the original packaging with all tags attached.

5. Replacement Timelines (TAT)

• Replacement items will be shipped within 7–12 business days from the date of confirmation, subject to receipt of the returned product.
• For escalations or assistance, please contact escalations@foxboxretail.com.

6. Common Reasons for RTO

• Customer unavailable at the time of delivery.
• Customer refusal to accept the package.
• Incorrect or incomplete address / contact information.
• Door, premises, or office found closed.
• Repeated delivery attempts unsuccessful.

Handling of RTO by FOXBOX

• Once the courier partner marks a shipment as RTO, the package will be returned to the FOXBOX warehouse.
• Upon receipt, the Customer Support team will contact the customer to reconfirm the address and contact details prior to re-dispatch.
• RTO re-dispatches may take 10–15 business days due to longer transit times.

7. Order Cancellation

• Cancellations are allowed within 24 hours of placing the order or before dispatch, whichever is earlier.
• Customers may contact Customer Support to request cancellation.
• Refunds for cancelled orders will be processed back to the original payment source within 7 business days.